Refund Policy

Class Passes, Workshops, Retreats

No refunds, credits or exchanges will be permitted for unused yoga class passes, monthly unlimited membership fees, or workshops.

Retail Products

Purchased In Store

Refund – Unused products that are still in their original packaging may be refunded within 14 days of purchase with the original receipt.

Exchange – Unused products that are still in their original packaging may be exchanged within 30 days of purchase with the original receipt.

Purchased Online

Refund – Unused products that are still in their original packaging may be refunded within 14 days of purchase with a copy of the original receipt. If purchased online, buyers are responsible for the cost of shipping the unwanted product back to Pura Vida Soul Institute at 1022 Baseline Rd, Severn Bridge, ON P0E 1N0 Canada at their own expense.

Exchange – Unused products that are still in their original packaging may be exchanged within 30 days of purchase with a copy of the original receipt. If purchased online, buyers are responsible for the cost of shipping the unwanted product back to Pura Vida Soul Institute at 1022 Baseline Rd, Severn Bridge, ON P0E 1N0 Canada at their own expense.

 

Cancellation Policy

 Classes

All public class passes  and memberships are non-refundable. If you fail to attend a class, you will not be refunded or credited.

Only one person may hold a pass at any time. Class passes may not be shared with multiple people.

Workshops

We have a 100% non-refundable cancellation policy with all workshops. If you cancel for any reason you will NOT receive a refund nor a credit. There are no exceptions to this policy.

You may transfer your workshop pass to another individual if you are unable to attend yourself.

Private Classes

Private Cancellation – 24 hours notice is required for cancellation of private, semi-private, and private group sessions. Missed sessions without the appropriate notice will be charged as if attended.

Medical Cancellations – Cancellation is permitted where a client is not able to participate in a single sessions for medical reasons. A doctor’s note confirming that the client was not permitted to participate is required within 7 days of missed session and upon receipt, a credit for a makeup session will be issued.

Glamping Rentals (Including Bed & Yoga Packages)

We have a 100% non-refundable cancellation policy within 2 weeks of the reservation. If you cancel for any reason with less than 5 days notice you will NOT receive a refund nor a credit. There are no exceptions to this policy.

Retreats

All retreats must be paid in full in order to reserve your spot. If you cancel for any reason with less than 2 months (60 Days) notice you will NOT receive a refund nor a credit. If you cancel with more than 2 months (61+ Days) notice you will receive a 50% refund. There are no exceptions to this policy. Please make sure you are able to attend a retreat before booking.

Cancellation Date:
• 2 Months or More Prior (61+Days):50% Refund
• Less than 2 Months (60 Days): No Refund

Coaching & Private Appointments

Private Cancellation – 24 hours notice is required for cancellation of coaching or private appointments. Missed sessions without the appropriate notice will be charged as if attended.